As you know the value of customer reviews and experience can make or break down the online reputation of your hotel or guest house or any other hospitality services business. Regardless of whether you’re managing a big resort with hundreds of rooms or an international tourist destination brand with numerous of hotel properties around the globe, your need to repeatedly check all social media channels and review sites, to analyze visitors comment, to rectifying steps for undesirable comments. Hardly any other business is as susceptible or affected by the influence of online reputation management (ORM) as the hospitality industry. According to the recent survey by TripAdvisor:
- About 93% of the people check online reviews for determining which hotel suits their needs
- More than53% of the people would not book a hotel that didn’t have available reviews
Fortunately, with Sevenstar Websolutions you can relish dependable defense against this online offense and can find the services of hotel reputation management experts like ourselves, to remove any unfair or biased opinions and reviews that may be negatively affecting your hotel’s reputation online.