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Hotel Reputation Management

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Online Hotel Reputation Management Services

Hotel Reputation Management

As you know the value of customer reviews and experience can make or break down the online reputation of your hotel or guest house or any other hospitality services business. Regardless of whether you’re managing a big resort with hundreds of rooms or an international tourist destination brand with numerous of hotel properties around the globe, your need to repeatedly check all social media channels and review sites, to analyze visitors comment, to rectifying steps for undesirable comments. Hardly any other business is as susceptible or affected by the influence of online reputation management (ORM) as the hospitality industry. According to the recent survey by TripAdvisor:

  • About 93% of the people check online reviews for determining which hotel suits their needs
  • More than53% of the people would not book a hotel that didn’t have available reviews

Fortunately, with Sevenstar Websolutions you can relish dependable defence against this online offense and can find the services of hotel reputation management experts like ourselves, to remove any unfair or biased opinions and reviews that may be negatively affecting your hotel’s reputation online.

What can Sevenstar Websolutions do for you to manage your hotel management?

  • We send positive emails to your positive guests requesting a feedback of their stay.
  • Avoid false or spiteful reviews by only sending requests to guests
  • Email your guests in numerous languages so that it’s easy for them to understand.
  • Create surveys tailored to your trade and your visual branding
  • Do semantic analysis to discover which words are used frequently in reviews
  • We ensure hotel brand compliance & high brand quality scores.
  • In expensive solutions with instant results.
  • Monthly reviews handled.
  • Review monitoring responses.

Link between revenue management and hotel management

In this digital environment, the hospitality industry is also in boom and online reputation unswervingly shakes sales size. Good quality hotel reputation management Delhi helps you to achieve a secure viable environment. Conversely, a deprived online hotel reputation could possibly lead to severe losses. Forgetting or ignoring the negative comments and reviews that appear on SERP results of Google will charge you much more in revenue than putting adequate resources into effective hotel reputation management services and enhancing your business. In several cases, business owners have a good reputation or a positive image of their brand and are astonished by how speedily their hard-won status takes a hit.

It is difficult for any business to keep all the customers and client happy every time. So to counter the unhappy customers who write negative or bad reviews online to harm your reputation. Bad comments not only harm your online reputation but retain new customers away as well. Therefore, in case you want to run a fruitful hotel and want to see a stable flow of business walk through your entries, then you must get ahead in reputation management for your hotels.

To get more information about how we can eliminate bad hotel reviews and help keep your online Hotel reputation in perfect condition, contact Sevenstar Websolutions today and speak with our expert consultant. We proffer an extensive range of reputation management services that can aid your attention on your hotel’s achievement, rather than having to protect your individuality against defamations and discriminating online reviews.

hotel management

Manage your hotel reputation online

It is easier with strategy to build better client relationships with in-depth understandings and knowledge about your hotel or restaurant online reputation. Sevenstar Websolutions offer Reputation Management System that allows you to preemptively oversee your online business reputation with our intellectual solutions and dynamic services to grab more constructive business reviews and enthusiastically manage and deal with the negative feedback. A dedicated professional account manager will employ a focused reputation strategy to help increase your online reputation score and rankings to win the heart of more customers to select your business and draw some booking conversion while improving the business revenue by taking authority of your hotel online reputation.

We work to make sure that your business is well-represented online and every guest review you receive is heard. No customer should feel taken for granted. We help you to consider the grievances of every guest in your hotel.

Our Strategy to hotel reputation management

If you are looking for a hotel online reputation service provider then you must know the fact that there will be some heinous people or competitors who might be looking to bring down your name in the online world. The people (including guests and competitors) can post real or fake negative reviews on several review websites like Google my business, TripAdvisor, Yelp and various other major review directories to degrade the worth of your services. Our team of reputation specialists can help you in building a positive reputation for the hotels by promoting useful content online.

Hotel reputation Management

Send Feedback to Positive Clients

Irrespective of the fact whether your clients have published positive or negative reviews and comments relevant to your business; we address to all the reviews shared by your clients. This helps in establishing a good relation between the guest and hotel, which is the essential step in building loyalty that ultimately promotes the count of recurring customers.

Hotel reputation Management

Removal of Negative Reviews

Our team of reputation management experts employs advanced online reputation strategies to remove negative reviews from the first page of the search engine results pages (SERPs). We publish and strengthen positive reviews and thus suppress negative content to enhance the value of your hotel with engaging and appealing content.

Hotel reputation Management

Improve Relevant Content

Search engines like Google strive to add value to the unique and new content every time you create for your hotel brand. Our reputation manager understands this consideration and produces content that helps you rank your hotel better among the search results and improve your hospitality reputation. Along with this, we regularly keep an eye on the different online review sites to avoid any performance issues.

Hotel reputation Management

Positive Reviews on Social Media

You can share quality positive reviews on various social media channels to draw major brand awareness that boosts the brand reputation of your hotel. The strategies and tools you use can help to share great images relevant to your business. It is easy to determine a convincing brand name for your hotel with the social media platforms.

Increase star ratings of your hotel reputation

With the evolution of new and latest technology, management of the hotel keeps on introducing new ways to simplify procedures and improve the customer experience. It has become quite easier than ever for hotels to offer an outstanding, exceptional stay for the hotel guests. However, it takes much more than just first-rate service to outrank in today’s highly competitive world of hospitality industry. This is because the internet offers your potential guests a variety of choices, your target audience transfers their concentration to price discrepancies, location and, most significantly, client satisfaction ratings.

People prefer to be in hotels as it provides the standard vacation. Everything we do is done for you; your room offers utmost comfort and recreation and vacation facilities at your fingertips. Your guests suspect the best for what they pay to have a finest experience. Our hotel ORM service highlights our service quality and harvests client testimonials that impact more potential guests to select your hotel.

hotel reputation

We save time spent at your front desk staff time by incorporating database of your guests to our hotel reputation management software to provide personalized review requests and do it the right way. Sevenstar Websolutions has ability to offer exclusive hotel and restaurant reputation management services to its reputed clients from all over the world. Our prime strategy is to cover it in three phases that consist of building reputation; maintain positive brand images and take negative reviews from the first page without making any further delays to avoid further damages. We have reputation management professionals who execute required tasks with 100% level of perfection to make sure bringing good results for the client.

Frequently Asked Questions

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